Questions about your subscription, client setup, or billing? Reach out and we'll help you get connected.
Whether you have a question about Chuixueyun's node network, need help importing your subscription link into Clash Verge or another client, or have a billing question, use the form here or one of the channels below. Our team typically responds within one business day.
We built this contact page around the questions people actually ask us — client compatibility, subscription link troubleshooting, billing cycles, and node performance — rather than a generic form that leaves you guessing whether anyone reads it. Every message is routed to a real person familiar with the Chuixueyun node network, not a queue that disappears into a ticket system with no follow-up.
support@chuixueyunofficial.com
Monday – Friday, 9am – 6pm (UTC)
Most inquiries are answered within one business day. Subscription-related issues raised through the portal's support channel may be resolved even faster.
Yes — tell us your device and platform in the message form and we'll point you to the right client and subscription import steps.
For account-specific details, please reach out using the email associated with your subscription so we can look up your plan correctly.
Support is currently handled by email and through the subscription portal's ticketing system. This lets our team give each question a thorough, accurate answer rather than a rushed one-line reply.
For technical issues, include the client you're using (for example Clash Verge or v2rayNG), your operating system, and roughly when the problem started. For billing questions, include the email associated with your subscription.